Refund Policy
Customer satisfaction is our most important thing. In this belief, we promise to replace or refund as following situations:
Shipping Wrong Item/Wrong Size/Wrong Address(Different From Provided Information)/Damaged Item(The Damage Can Be Seen Clearly).
1:Wrong Garment: Received the wrong garment brand.
2:Wrong item: Received the wrong Product type.
If Mystic Vybz Band sent the wrong parcels, the customer would be allowed to keep parcels at their disposal.
Replace or full refund
Low printing quality and wrong position of printing.
1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality of the print file and distort it.
2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Upside down: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable to the End Customer, and the initial design is distorted.
3: Peeling Print: Print coming off in pieces.
4: Scaling Issue: Design printed too large or too small, to the extent that it becomes noticeable to the End Customer and noticeably differed from the artwork.
Replace or full refund
The actual product is quite different from the announced size: the actual product is more than 3cm bigger or smaller than the announced size chart.
Sizing issue: The garment size measured according to the standard instructions does not match the size chart of PrintDoors, which is more than 3cm bigger or smaller.
Replace or full refund
The actual product is quite different from the announced color. Coloring Issue: The printed color differs from the color used on the design to the extent where the outcome noticeably differs from the mockup. Mostly due to the Provider choosing the wrong color code or the wrong technical settings
Replace or full refund
Quality can not satisfy customers’ requirements.
1: Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock.
2: Embroidery issues. Including but not limited to: wrong color thread used on the whole design or parts; crooked; protruding or loose threads; missing parts of the design; wrong thread density.
3: Stains: Obvious Ink spots, smears, or any other unknown stains on the garment or item that do not exist on the artwork and distort the design.
4: Underbase Issue: White underbase visible either on the edges or on the print.
Replace or full refund
The product is out of stock
If a customer places an order at Mystic Vybz Band, but the product is out of stock, and we haven’t noticed the customer in advance.
Replace or full refund
Logistics guarantee Under normal conditions
1. Parcel is lost during shipping.
2. Logistic is not updated for 30 days.
Replace or full refund
Any claims for misprinted/damaged/defective items must be submitted within 14 days after receiving the product. And the customer should provide the Mystic Vybz Band Unique QR code or shipping list. All claims must be submitted for damaged packages no later than 72 hours after the delivery time. Claims deemed an error on our part are covered at our expense.
However, as a product-customized company, Mystic Vybz Band is not responsible for the loss caused by some special circumstances and reasons. Mystic Vybz Band has the right not to assist in providing after-sales service, including but not limited to the following situation.
Customers fill the wrong shipping address/size or color/design files
No replace or refund
All claims are submitted over two weeks after the product had been received.
No replace or refund
The color is not the same between mock up and design.
No replace or refund
Damaged or deformed product— Product is damaged or deformed by customers
No replace or refund
Wrong or insufficient recipient information—The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers.
No replace or refund
Parcel unsigned issue— Under normal logistics conditions, Customers do not sign for parcel due to personal reasons.
No replace or refund
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.
No replace or refund
If you or your customers have an issue with the products or anything else on order, Please report the problem to online customer service and submit a problem report.
ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS
The seller’s responsibility is the monetary losses arising from orders seized by customs due to copyright and trademark claims.
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Therefore Mystic Vybz reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
PRIVACY POLICY
This privacy policy details how brand collects and uses the personal information our users have provide on our website, https://mysticvybzband.com/ It also outlines what the available to you are regarding the use of your submitted personal information, and how you can access and update the said information.
COLLECTION AND USE OF PERSONAL INFORMATION
Our site collects the following personal information from you: Basic user contact Information and identification such as name, email address, mailing address, and phone number. Billing Information such as name and billing address As is true of most web sites, we gather information about your computer automatically, which includes your IP address, browser type, entrance/exit pages, referring pages, and operating We use this information to: Fulfill your order Send your order confirmation Send the product or service information requested Send you product updates or information about your warranty Respond to customer service requests Administer your account Respond to your questions and other concerns
SPREAD THE WORD
If you would like to make use of our email tool to “spread the word” and tell your friend about our site, we will ask you for your friend’s email address. Our system will automatically send your friend a one-time email to invite them to visit PrintDoors.
FACEBOOK CONNECT OR OPEN ID
You can also log in to our website using sign-in services such as Facebook Connect or an Open ID provider. These services will verify and authenticate your identity, which then will give you the choice to share certain personal information with us such as your name and email address to pre-populate our sign up form for faster signups. These services – like Facebook Connect – will give you the option to post information about your activities on this website to your profile page, to share with others within your network.
INFORMATION SHARING
We may also use cookies for various purposes. We use it, for example, to track your preferences and profile information. We also use it to collect general usage and volume statistical information, but doing so does not include personal information. We also use other companies to place cookies on your computer to collect non-personal information to compile aggregated statistics for us about visitors to our site, to guide us into serving our customers and visitors better. We use local shared objects, also known as Flash cookies, to store your preferences such as displaying content based upon what you view on our site to personalize your visit. These third Parties, with whom we partner with to provide features on our site, or to personalize advertising upon your Web browsing activity, use Flash cookies to collect and store your information. These flash cookies are different from browser cookies because of the amount, type, and how your data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We may also use cookies for various purposes. We use it, for example, to track your preferences and profile information. We also use it to collect general usage and volume statistical information, but doing so does not include personal information. We also use other companies to place cookies on your computer to collect non-personal information to compile aggregated statistics for us about visitors to our site, to guide us into serving our customers and visitors better. We use local shared objects, also known as Flash cookies, to store your preferences such as displaying content based upon what you view on our site to personalize your visit. These third Parties, with whom we partner with to provide features on our site, or to personalize advertising upon your Web browsing activity, use Flash cookies to collect and store your information. These flash cookies are different from browser cookies because of the amount, type, and how your data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
BEHAVIORAL TARGETING/RE-TARGETING
We partner with third party ad network/s to either display advertising banners and texts on our website or to manage our advertising on other sites our users visit. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests and web activities. If you wish to not have this information used to serve you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
LINKS TO OTHER WEB SITES
Our website includes links to other websites whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is subject to their respective privacy policies. We encourage you to read through the privacy policy of any Web site you visit thoroughly.
DATA RETENTION
We will store and retain your provided information as long as your account is active or as needed to provide you services. If you want to cancel your account or to request that we cease using your information to provide you services, please feel free to contact us. We will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
DELETION / DEACTIVATION
If you change your personal information, or if you desire to stop getting our service, you are allowed to correct, update, or remove it by changing it on our member information page, ringing us up on our phone numbers, or by dropping us a line through postal mail at the contact information listed below.
SECURITY
Securing your personal information is important to us. We abide and follow generally-accepted industry standards to protect our users personal information that was submitted and entrusted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we automatically encrypt the transmission of the said information using secure socket layer technology (SSL). We also encrypt your information (customer information) in our database so that customers name and address is never stored in plain text. That said, do note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, as much as we want to, we cannot guarantee its absolute security. Please feel free to contact us if you have any concerns or other questions about security on our website. We provide two ways for you to make purchase on our site: You may opt to use our order form, or make use of a third-party payment option. If you choose to use our shopping cart, the transmission of sensitive information collected on our order form is automatically encrypted using secure socket layer technology (SSL) and is processed by Authorize.net. If you choose to use a third party payment option, such as PayPal, to pay, their privacy policies and security practices will apply to your information. To make sure your information is secure, we encourage you to read their respective privacy policies before providing your information.
SOCIAL MEDIA FEATURES AND WIDGETS
Our Website Includes Social Media Features, Such As The Facebook Like Button And Widgets. These Widgets May Collect Your IP Address, The Page Where You Are Viewing On Our Site, And May Rigger A Cookie For The Feature To Function Properly. These Social Media Features And Widgets Are Hosted Either By A Third Party Or Directly On Our Site. The Interactions Made With These eatures Are Governed By The Privacy Policy Of The Company Providing It.
TESTIMONIALS
We love our customers and their feedback. To show appreciated, we display testimonials of some of our satisfied customers on our site in addition to other endorsements we gather. With your consent, we may post your testimonial along with your name. If you wish to edit, update, or delete your testimonial, you can contact us at support@PrintDoors.com
NOTIFICATION OF PRIVACY POLICY CHANGES
We may update this privacy policy to reflect changes to our information practices – its collection and implied usage. If we make any material changes to these policies, we will notify you by email (sent to the e-mail address specified in your account), and/or by means of a notice on this site prior to the change becoming effective. We encourage you to review this page periodically for the updates and the latest information on our privacy practices.
CONTACT INFORMATION:
Email: orders@mysticvybzband.com
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Shipping Policy
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Due to the impact of COVID-19, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience
And Thank you for your understanding and sympathy with us in this situation.
Wish you and your family all the best.
Receiving time = Processing time +Shipping time.
Orders can be cancelled or modified within 2 hours after being placed
Estimated time of arrival:
| Product | Production Time | Shipping Time |
| Apparel | About 3 Days | About 11 Days |
| Mask | About 3 Days | About 11 Days |
| Bag | About 3 Days | About 11 Days |
| Fleece Blanket | About 3 Days | About 11 Days |
| Canvas | About 3 Days | About 11 Days |
| Pillow | About 5 Days | About 11 Days |
| Garden Flag/ Yard sign | About 5 Days | About 11 Days |
| Other | About 7 Days | About 11 Days |
·The above time frame is only applied for orders to the US with standard shipping methods.
·International orders: It may take additional days if orders have to go through customs.
·Due to the global impact of COVID-19, the processing time will be a bit delayed than usual
We Use DHL、USPS、EMS.
Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or UK), bad weather and international couriers.
2.Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.
·1.For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
·2.Unsuccessful delivery caused by blank mobile column cannot be compensated.
·3.PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Non delivery or extra shipping fee due to personal reasons will not be taken by PrintDoors.
·4. Your order can be tracked in details only when it arrives in your country’s facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
·5.If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!
Make sure you provide the correct address at checkout because:
·If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
·We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse) If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged. Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering printdoors.com and if you have any questions, please don’t hesitate to contact us via: Email: orders@mysticvybzband.com
